Privacy Policy — The Fresh Table

Last Updated: 16/10/2025

 At The Fresh Table, we respect your privacy and are committed to protecting your personal information in compliance with the Saudi Personal Data Protection Law (PDPL) and applicable e-commerce regulations of the Kingdom of Saudi Arabia.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.thefreshtable.me or use our catering services (“Services”).

1. 

Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Full name, phone number, and email address

  • Delivery address or event location

  • Payment and billing information (processed securely through our payment gateway)

  • Dietary preferences or allergy information (if provided voluntarily)

  • Any messages or inquiries sent through our contact forms or social media pages

b. Information collected automatically:

  • IP address, browser type, and device information

  • Website usage data and analytics (e.g., pages visited, time on site)

  • Cookies and similar technologies (see Section 7 below)

We only collect the minimum data necessary to provide and improve our services.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver catering orders

  • Manage payments and invoices

  • Communicate order confirmations, updates, and customer support messages

  • Improve our website, menu, and service experience

  • Comply with legal, tax, and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing

 We process your data based on:

  • Your explicit consent (e.g., when you submit an order or contact form)

  • The performance of a contract (to fulfill your catering order)

  • Our legitimate interests in improving services and communication

  • Legal obligations under Saudi regulations (e.g., record-keeping, anti-fraud measures)

4. Sharing and Disclosure of Information

Your personal data may be shared only with:

  • Payment processors and financial institutions (to process secure payments)

  • Delivery partners or catering staff (for order fulfillment)

  • Technology providers (for website hosting, analytics, or customer support tools)

  • Regulatory authorities if required by Saudi law or court order

All third-party partners are bound by confidentiality and data protection obligations consistent with the PDPL.

5. Data Storage and Retention

  • Personal data is stored securely on servers located in the Kingdom of Saudi Arabia or in jurisdictions approved under the PDPL.

  • We retain personal information only as long as necessary for the purpose collected — typically up to five (5) years for transactional data.

  • After that, your data will be anonymized or securely deleted.

6. Your Rights Under Saudi Law

You have the right to:

  • Request access to your personal data

  • Request correction or updating of inaccurate data

  • Request deletion of your personal data when no longer needed

  • Withdraw consent to processing (subject to legal requirements)

To exercise these rights, contact us at privacy@thefreshtable.me.

We will respond within the timeframe required by the Saudi Data Protection Authority (SDAIA).

7. Cookies and Tracking Technologies

 Our website uses cookies to:

  • Enhance user experience

  • Analyze website traffic and performance

  • Remember preferences such as language and region

You can adjust your browser settings to reject cookies, but some website features may not function properly as a result.

8. Data Security

We maintain strong administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure including restricted access to personal information.

9. International Data Transfers

 We do not transfer your personal data outside Saudi Arabia unless:

  • It is necessary for providing our services (e.g., cloud hosting), and

  • The recipient country ensures adequate data protection measures as required under PDPL. 

10. 

Updates to This Policy 

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website, with a new “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised Policy. 

11. 

Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

The Fresh Table

📧 Email: privacy@thefreshtable.me

📞 Phone: +966 535 607 606

🏢 Address: Riyadh, Kingdom of Saudi Arabia

 

We are committed to resolving any privacy concerns in accordance with SDAIA and Saudi consumer protection laws.